Return & Refund Policy
1. Return Eligibility
You have 7 calendar days from the date you receive the package to submit a refund or return request.
To qualify for return:
- Items must be unused, undamaged, complete and kept in original packaging.
- All accessories, labels and parts must be intact.
- Products with obvious signs of personal use, damage caused by buyers, or missing packaging will not be accepted for refund.
2. Items Not Eligible for Return
- Customized / personalized products
- Clearance sale & final sale items (marked on product page)
- Disposable hygiene products
3. How to Start a Return
- Contact our support team via email: support@yourshop.com within the 7-day period.
- Please provide your order number, product name and return reason.
- Wait for official return confirmation from our team.
Do not send back goods without prior notice. Unauthorized returns may be rejected.
4. Shipping Cost Notice
- If returns are due to buyer’s personal reasons (change of mind, wrong size, dislike etc.), return shipping fees shall be borne by the buyer. Original delivery fee is non-refundable.
- If items arrive damaged, defective or wrong items are delivered by our mistake, we will cover relevant return shipping cost after verification.
5. Refund Process
After we receive and inspect the returned goods and confirm compliance with policy:
- We will process your refund within 3–7 business days.
- Refund will be issued to your original payment account.
- Please note that banks or payment providers may require extra processing time.